EMR-integrated behavioral health AI — prototype to production at FlyteHealth
Ask FlyteHealth is a HIPAA- and HITRUST-compliant, EMR-integrated AI assistant supporting patients across onboarding, nutrition coaching, exercise guidance, medication adherence, blood pressure monitoring, and personalized care plan generation.
Operating with direct access to medications, vitals, provider instructions, and longitudinal patient context.
Product Screens — Production
Each response is anchored to real patient data — appointment summaries, biometric trends, and curated clinical content — not generic health information.
Progress response grounded in biometric data — blood pressure, BMI, activity logs
Behavioral coaching response from curated content library
Post-appointment summary pulled directly from the EMR visit record
The system pulls context from three sources — the EMR, the data lake, and a curated content library — and routes it through a retrieval-grounded generation pipeline with deterministic risk controls.
Evaluation is not a post-deployment audit process — it is built into the development loop to allow rapid iteration without increasing clinical risk.
| Control | Purpose |
|---|---|
| Strict RAG gating | No open-web fallback. All responses grounded in EMR, data lake, or content library. |
| Medication framing constraints | Responses involving medications are constrained to factual, non-prescriptive framing. |
| Structured output validation | Outputs are validated against expected structure before delivery to the patient. |
| Deterministic rule enforcement | Certain response categories are governed by hard rules, not LLM judgment. |
| Automated regression testing | Prompt version changes are tested against a regression suite before deployment. |
| SME-guided clinical review | Subject matter experts review outputs for clinical appropriateness and tone. |
Health Technology / Digital Health Product Leader with 20+ years of experience building and commercializing clinical-grade digital health products. Ask FlyteHealth was led from prototype to production release as Senior Director of Product, Patient Experience at FlyteHealth.